Return & Refund Policy

Return and Refund Policy

Thank you for shopping at Car Story. We value your satisfaction and want to ensure you are completely happy with your purchase. Please read our policy below regarding returns and refunds:

1. Returns

  • We accept returns for unused and unopened items within 3 days of purchase.
  • To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
  • Please contact us at info@carstory.store to initiate a return. Include your order number and reason for the return in your email.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

2. Exchanges

  • We do not offer exchanges at this time. If you need a different item, size, or color, please return the original item(s) for a refund and place a new order.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@carstory.store with photos of the product and packaging. We will work with you to resolve the issue promptly.
  • Depending on the situation, we may offer a replacement, exchange, or refund for damaged or defective items.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a damaged or defective item.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee that we will receive your returned item.

5. Non-returnable Items

  • Certain items are not eligible for return, including:
    • Custom-made or personalized items (unless they arrive damaged or defective)
    • Perishable goods
    • Gift cards

6. Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

7. Contact Us

  • If you have any questions about our return and refund policy, please contact us at info@carstory.store We are here to assist you and ensure you have a positive shopping experience.