Shipping Policy
Shipping Policy
1. Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase, unless otherwise noted in the product description. Custom-made or personalized items may require additional processing time, which will be specified on the product page.
2. Shipping Methods and Timelines: We offer standard shipping for domestic orders, with an estimated delivery time of 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
International orders are shipped via various carriers and delivery times vary depending on the destination. Estimated delivery times range from 7-21 business days, depending on customs clearance and local postal service efficiency.
3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. Rates are displayed at checkout before payment is finalized. Free shipping may be offered on orders exceeding a certain dollar amount, which will be indicated on the website.
4. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can track the progress of your shipment through the carrier's website using this tracking number.
5. International Shipping: We ship internationally to most countries around the world. International shipping rates and delivery times vary by destination. Please note that customs duties and taxes may apply upon import and are the responsibility of the customer. We recommend checking with your local customs office for more information.
6. Lost or Delayed Shipments: In rare cases where a shipment is lost or significantly delayed, please contact us immediately at info@carstory.store We will work with the carrier to resolve the issue and ensure you receive your order promptly.
7. Shipping Address Accuracy: Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for re-shipment of returned packages.
8. Shipping Restrictions: Some products may have shipping restrictions due to size, weight, or regulatory limitations. These restrictions will be noted on the product page if applicable.
9. Holiday Shipping: During peak seasons and holidays, processing and delivery times may be slightly longer than usual due to high order volumes. We recommend placing orders early to ensure timely delivery.
10. Contact Us: If you have any questions about our shipping policy or need assistance with a specific order, please contact our customer service team at info@carstory.store We are here to help and strive to provide excellent service to our customers.